Mar 01 2010


Published by at 7:40 pm
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One of the things I’ve never been good at is giving people tough love. I’ve always been good at coaching people, but when coaching doesn’t work and their performance does not increase, I have a hard time delivering bad news. This is an important topic, not only because it’s one of my areas of improvement as a manager, but for our guild it’s important that I toughen up when necessary. We have quite a few under performers in the guild and they need to step up to the plate. I made “player improvement” the #1 goal for HILYMI for the month of March with a close second goal of “managing the stress of wiping” which for those who aren’t MMO players reading my blog, basically it’s about managing the stress of failure.

In regards to player improvement, I need to remind myself about a course I took a while ago at IHS titled “Feedback for Accountability”. I think it will give me the tools necessary to help further coach people who are under performers and if necessary, prepare them, not necessarily for removal from the guild, but at least removal from progression raids.

In regards to stress management, I need to work on reminding people that:
1. Rarely does someone win at progression the first, second, or even 6th time encountering something.
2. It’s not failure, but rather a learning process.
3. Learn something from every attempt, improve, and conquer.
4. Focus and congratulate people on what things are working well.
5. Reward people with breaks after downing a boss that we’ve struggled on

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