Enthusiasm

What is change management?
- Managing the Risk inherent in any Change
- Change implies a set of known risks; some of which apply to all types of projects, and some of which are project specific.
- Mapping a Plan of Attack to get from Point A to Point B
- Accepting that there’s people involved and we can’t just come in and force the issue, even if we know we’re right!
- Right grasp of the problem, right solution, right people

Key Components of Successful Change Management
- Motivating Change
- Creating A Vision
- Developing Political Support
- Managing the Transition
- Sustaining Momentum

Change Management Guidelines / Change Readiness Checklist

As a general rule, if the answer to any question is NO, then the change should not be implemented until all questions result in a YES answer.

1. Do we know who the person is who is overall responsible for implementing this change?
2. Do we know exactly when the change will be implemented, and has that been communicated to users?
3. Has the change been scheduled to minimize the user impact, in relation to the cost? Is the scheduled time the best time for the change? Have we scheduled with the user in mind, rather than for staff convenience?
4. Have users been trained, provided with documentation, or otherwise informed of anything different than they need to be aware of or to do? (From a user point of view, what is the result or impact of this change?)
5. Are back out procedures in place? Do we have appropriate, pre-tested, recovery procedures ready?
6. Do all business units have the necessary training and documentation to support the change?
7. Has the change been communicated to all appropriate areas within outside of the impacted area with adequate lead time?
8. Are all other impacted business areas OK with implementing the change?
9. Will we know if the change is a success? Will we know if the change was not a success? If not a success, are measures in place for appropriate action, and additional user notification as required?
10. If appropriate, does the help desk have the needed training and/or documentation to support the change?
11. Do users know whom to contact if there are further questions, either before or after the implementation?