Nov 17 2006
Universal Service Rules
The Golden Rule: Treat others how YOU want to be treated.
The Platinum Rule: Treat others how THEY want to be treated.
The Double Platinum Rule: Treat others how THEY DON’T KNOW THEY want to be treated.
Universal Service Steps
*This can applied when dealing with member issues or in general talking in private with members in /tell or in ventrilo*
1. Warm welcome (user their name). Ex. Hello Hatred, what can I do for you?
2. Comply and anticipate. Make them feel you understand and comply with their needs even if you disagree make them feel their opinion matters and their feelings are golden.
3. Offer additional assistance. Always when the conversation is done remind them for example that whenever they need soemone to talk to you or any of the officers are there for them.
4. Gracious Goodbye (use their name again). Ex. Thanks for the great conversation Hatred. It’s great to have good discussions like this with members, it shows you care.